Last updated 15 October 2026 · Applies to ptsmartsolutions.com, LINE Official Account @ptsmart, Facebook Messenger of the PT Smart Solutions Page, and the chat window on our website.

Who we are

PT Smart Solutions Limited Partnership, 131/90 Kanchanaphisek Rd., Thap Chang, Saphan Sung, Bangkok 10250, Thailand. Phone +66 2 106 0222 · Email ptsmart.sales@gmail.com

What we collect

• Messages, images and files you send us in chat.
• Your display name, profile picture and platform user ID provided by LINE or Facebook.
• Details you choose to give us for a quotation or appointment (name, phone, email, company, site address).
• Aggregate website visit statistics from server logs. We do not store IP addresses and do not use tracking cookies.

How we use it

• To answer your questions, provide product information, prepare quotations, schedule site surveys and provide after-sales service.
• An AI assistant drafts first replies; our staff can review and take over any conversation.
• To improve our answers and website content based on frequently asked questions.

We do not sell your data and do not use chat conversations to send you unsolicited advertising.

Sharing

Data is stored on our own server. Messages that need an AI reply are sent to our AI provider (Anthropic) only as needed to generate that reply. Messages travel through LINE and Meta under their own policies. We disclose data only when required by law.

Retention

We keep chat history while we serve you or maintain your installation (for service and warranty reference), and delete it on request or when no longer needed.

Your rights and data deletion

Under Thailand's Personal Data Protection Act B.E. 2562 you may request access to, correction of, or deletion of your data. Type "delete my data" in the chat, email ptsmart.sales@gmail.com, or call +66 2 106 0222. We will act within 30 days.